Virtual Learning Opportunities

With conferences cancelled and travel halted for professional development, the PDC’s online resources are a great way for you to build and strengthen professional competencies.  Leading at Wake online classes and a selection of carefully curated LinkedIn Learning courses may be the perfect way to increase your skills and help realize your development goals.  You can also earn credits towards CORE certification in the process.


PDC’s Online Classes

Supervisor Training Part 1:

Approved for CORE Leadership requirement.

This online Supervisor Training will review best practices and critical behavior for supervisors. Content will be based on organizational policy, legal guidelines, government regulations, and some Workday processes and HR functions.  This online course is a prerequisite for the in-person Supervisor Training Part 2.

SMART Goals:

Approved for CORE Leadership requirement.

This is a self-paced, online course to help you learn more about setting and executing SMART goals.  During the course, you will learn the importance of setting goals and how to establish performance goals that align to your department’s goals, how to write SMART goals and ways to maximize your time spent towards achieving your goals.

Understanding Performance Management:

Approved for CORE Leadership requirement.

This self-paced, online course is a pre-requisite to the instructor-led course The Art of Performance Conversations. In this course, you will learn the fundamentals of Performance Management so you have a base understanding of its importance, be able to set performance expectations with your staff, know the benefits of collaboration, and fully understand the importance of ongoing coaching and feedback.

Delivering Corrective Action 

Approved for CORE Leadership requirement.

This self-paced, online course is designed to assist a supervisor with having discussions with employees regarding unsatisfactory job performance or unacceptable behavior that has not improved with regular coaching.  This course will cover the purpose of corrective action, the University’s policy, define unacceptable job performance and behaviors, outline the progressive process and define the levels of action, discuss when and how to conduct an investigation, and practice delivering a corrective action meeting.


LinkedIn Learning Courses

Leading at a Distance

** newly added **   Approved for CORE Leadership requirement.  36 minutes

For the managers leading remote teams, as well as teams that consist of remote and in-person employees, making the jump from in-person to virtual leadership can be challenging. In this course, instructor Kevin Eikenberry lays out how to lead effectively from a distance. He dives into the basics of remote leadership, such as how working remotely changes interpersonal dynamics. Plus, he shares tips for getting results at a distance—including how to provide remote coaching and feedback—as well as how to build trust, set reasonable boundaries as a long-distance leader, and more.

Building Relationships While Working From Home

Approved for CORE Communication and Personal Progression requirement.  22 minutes

Working from home removes distractions, but also eliminates important face-to-face interactions. Home-based workers often report feeling disconnected, isolated, and alone. This course teaches us how to create professional yet personal connections with remote team members and how to satisfy that missing element of closeness that people get when they are together at work.

Advice for Leaders During Crisis

Approved for CORE Leadership requirement.  43 minutes

COVID-19 has changed the way we work, live, and lead. How are you navigating these uncertain times? In this course, leading experts in crisis, leadership, and finance, provide you important methods to keep you and your team focused, inspired, and aligned during this unique time. Learn how to better handle the constantly changing landscape, determine what information is accurate, re-evaluate your financial portfolio, and gather the skills you need to thrive as a leader amidst uncertainty.

Leading Virtually:  Vulnerability and Presence When Working From Home

Approved for CORE Leadership requirement.  27 minutes

The ability to lead virtually is more important than ever. The global economy means many organizations are collaborating with clients and colleagues across the world—and the COVID-19 pandemic has forced many on-site teams to transition to work-from-home positions. In these challenging times, leaders have to maintain a careful balancing act—balancing vulnerability and presence, authority and empathy—to truly connect with remote employees and keep their businesses moving in the right direction. This course collects timely, relevant advice for leading virtual teams and projects.

Persuading Others

Approved for CORE Communication requirement.  33 minutes

In a workplace that’s increasingly connected and less hierarchical, developing your persuasion skills can be one of the most valuable investments you can make. Some people believe persuasion is about manipulation or getting your way, but it’s not about tricking anyone or being inauthentic. Instead, persuasion is about making sure your best ideas get a fair hearing. In this course, communications and personal branding expert Dorie Clark helps you cultivate your persuasion skills in order to establish credibility when meeting new people, make it easier for people who know you to say “yes,” and communicate with authority.

Coaching and Developing Employees

Approved for CORE Communication and Leadership requirement.  54 minutes

Harness the power of coaching in the workplace. Learn how to shift from a command-and-control style of management to a manager-as-coach style of leadership to transform employee engagement and bottom-line results. Join leadership and negotiation coach Lisa Gates, as she explains how to establish a coaching relationship with your reports. Lisa shows how skills like open-ended question asking, listening, challenging for growth, and accountability can increase your employees’ autonomy and problem-solving capacities. The course includes assessments, exercises, and tools to help your team capture goals, map a career trajectory, and accelerate growth, along with sample coaching conversations help you see these tips in practice and understand their potential impact on your people, productivity, and results.

Developing Credibility as a Leader

Approved for CORE Leadership requirement.  35 minutes

The work of leadership is to inspire action toward a shared vision. As a leader, if you cannot be seen as a trusted and credible person, then your message will go nowhere. What exactly is credibility? How can leaders consciously and intentionally grow and demonstrate it? What can they do to overcome any deficiencies or mistakes? Dorie Clark answers these questions and more in this practical course. Get tips for demonstrating credibility within a larger team, becoming a more collaborative leader, and burnishing your credibility regardless of your title. Plus, learn how to bounce back if your credibility has been damaged or you need to break a promise.

Strategic Thinking

Approved for CORE Leadership Requirement.  38 minutes

Strategic thinking is the ability to think on a big and small scale, long and short term, and into the past and the present. While strategic thinking is a valuable skill for everyone in an organization, it becomes increasingly essential as you ascend the ladder. In fact, you may have a difficult time being promoted or succeeding as a leader without it. Yet, no one formally teaches strategic thinking—so it’s critical to take the initiative and learn how to do it yourself. This course teaches managers and leaders how to use strategic thinking to guide the direction of their teams and come up with solutions to key business problems. Career and personal branding expert Dorie Clark shows you how to carve out time to think about strategy, gather data, learn from the past, create a vision for the future, and implement strategic thinking within your team.

Critical Thinking

Approved for CORE Leadership requirement.  60 minutes

Critical thinking is the ability to think reflectively and independently in order to make thoughtful decisions. By focusing on root-cause issues critical thinking helps you avoid future problems that can result from your actions. In this course, leadership trainer and expert Mike Figliuolo outlines a series of techniques to help you develop your critical thinking skills. He reveals how to define the problem you’re trying to solve and then provides a number of critical thinking tools such as blowing up the business, asking the 5 whys and the 7 so whats, exploring the 80/20 rule, and more. He also provides guidance on how to develop this skill across your whole team.

Decision-Making Strategies

Approved for CORE Leadership requirement.  48 minutes

Learn the art and science of business decision-making from leadership trainer and coach Mike Figliuolo. Mike outlines the four styles of decision making—autocratic, participatory, democratic, and consensual—and reveals which styles are best suited for specific situations. Recognizing that ambiguity is a part of any decision-making process, Mike covers the four types of ambiguity you’ll face so that you can recognize what you don’t know in order to reduce risk and plan for contingencies. He also presents techniques for involving stakeholders in the decision-making process, and explains how to use a RACI (responsible, accountable, consulted, and informed) matrix. Applying these major concepts will help you make better decisions faster, incur less risk, and gain more support for your decisions.

Teamwork Foundations

Approved for CORE Leadership and Personal Progression requirement.  76 minutes

Learn the qualities of effective teams and the role you, as a member, play in creating an effective team. In addition to the importance of knowing your own strengths and weaknesses, management trainer Chris Croft emphasizes the importance of delivering on expectations, listening to other team members, communicating clearly, playing more than one role, and being supportive.

Developing Your Emotional Intelligence

Approved for CORE Personal Progression requirement.  70 minutes

Emotional intelligence can help you build effective relationships at work. Executive coach and organizational psychologist Gemma Roberts explains what emotional intelligence is and why it’s important. She helps you become more self-aware so that you can identify triggers that may hijack your performance. She also helps you align your intentions and your impact so that you can build strong and collaborative relationships.

Developing Your Strengths

Approved for CORE Personal Progression requirement.  57 minutes

Understanding what you do best is essential to succeeding professionally. But often we are unclear on our own strengths. Join leadership expert Dave Crenshaw on a journey of self-discovery, as he walks you through a simple framework to identify your strengths. Discover your natural gifts, your passions, your skills, and your greatest abilities. Dave shares specific exercises to help you pinpoint what you should focus on doing (and what you should avoid) to develop your strengths and increase your value as an employee. The exercises can also help you clarify if your current job is a fit and what you can do to address a mismatch.

Diversity, Inclusion, and Belonging

Approved for CORE Community, Leadership, and Personal Progression requirement.  47 minutes

Diversity is having a culture that values uniqueness: people of different backgrounds, cultures, genders, and races. Inclusion means inviting diverse groups to take part in company life.  Belonging makes each individual feel accepted for who they are. Explore the diversity, inclusion, and belonging (DIB) approach, and discover how to activate it in your organization. Join Pat Wadors as she explains how to drive the conversation on DIBs, hire and retain diverse talent, listen to employees, and integrate DIBs into your employee life cycle.

Cultivating Cultural Competence and Inclusion

Approved for CORE Community, Leadership, and Personal Progression requirement.  47 minutes

Inclusive work environments can yield greater creative output, boost employee morale, and benefit an organization.  In this course, instructor Mary-Frances Winters explains why cultural competence is key to the success of any diversity-related initiative, as well as how to assess and grow your own cultural competence.  She shares scenarios and techniques that can help you grasp how your worldview impacts your behavior, as well as how to more effectively engage and adapt across cultural differences.

Strategic Planning Foundations

Approved for CORE Leadership requirement.   80 minutes

Join executive leadership consultant and coach Mike Figliuolo as he reveals how to implement a strategic planning process in your organization—a process that can be repeated yearly and ensures you get input from all relevant stakeholders. In this course, Mike shows you how to establish and articulate your organization’s core competencies, vision, mission, and strategic filters.

Giving and Receiving Feedback

Approved for CORE Leadership and Communication requirement.    50 minutes

All professionals are trying to get better at what they do. No matter where you work, or what your role, the only way to improve is with feedback. Giving—and receiving—feedback is a skill that’s relevant to every member of an organization.  Watch this course to learn how to give and receive high-quality feedback. Whether it’s with peers, managers, colleagues, team members, friends, or family, the same principles apply across the board.

Productivity Tips:  Finding Your Productive Mindset

Approved for CORE Personal Progression requirement.    60 minutes

Time management tools and programs can only go so far. If you want to boost your productivity in a lasting way, you need to change the way you look at your time and your tasks.  In this installment of the Productivity Tips series, productive leadership author and speaker Dave Crenshaw explains how to boost your productivity by shifting your perspective.

Executive Presence:  Tips for Women

Approved for CORE Leadership and Personal Progression requirement.  36 minutes

Most aspiring leaders know they need executive presence: the ability to project authority, confidence, and authenticity. Yet presence can be hard to establish, especially for women. This course can help aspiring female executives build and sustain their executive presence. Focusing on three executive presence filters—self-confidence (how you act), self-expression (how you talk), and self-presentation (how you look)—participants practice owning their power and making their credibility known.