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Congratulations to the 2013 – 2014 Leadership Development Program (LDP) Participants

Program participants included 18 faculty and staff from various departments across campus that serve in leadership roles.



The nine-month program kicked off last August with a two-day intensive session structured around a 360-degree assessment for each member. The developmental topics offered throughout the year included: Leading Authentically, Communicating Authentically, Powerful Conversations, Reinventing Diversity, Thriving in Times of Change, Leading with Your Strengths, and Leading Authentically: Putting it all Together. The program concluded with a capstone project presented to the Reynolda Cabinet on Creating a Global Wake Forest. The capstone encompassed:

  • Defining a Global Wake Forest
  • Framework for a Global WFU
  • Key Recommendations
  • Measuring the Impact
  • Guiding Principles
  • Program Design

*Opportunities to learn more about the capstone project will be offered in the fall.

LDP Participants:

Miriam Ashley-Ross Nate French Allison McWilliams
Tim Auman Anne Hardcastle Paige Meltzer
Alessandra Beasley Von Burg Robert Hellyer Matt Merrick
Andrea Bohn Beth Hoagland Lori Messer
Christy Buchanan Brad Jones José Villalba
Thomas Dowling Angela Mazaris Ron Von Berg


TALA Conference Presentation

TALATALA picThe Triad Academic Library Association (TALA) held their inaugural Paraprofessional Conference on Tuesday, May 13, 2014.  The theme was how academic libraries could stay relevant in times of change.  Attendees were present from several triad-area institutes of higher education including the University of North Carolina – Greensboro, Elon University, Guilford Technical Community College, High Point University, Guilford College, Winston-Salem State University, North Carolina A&T State University, and more.
At the request of Wanda Brown, Associate Dean of the Z. Smith Reynolds Library at Wake Forest University, John Champlin lead a concurrent session entitled “Serving Different Types of Patrons.”  During his interactive session that focused on customer service, attendees learned about the importance of treating each library patron as an individual and the critical nature of knowing your customer groups to best anticipate their needs.  “The group in attendance was clearly passionate about treating their patrons well.” John, Manager of Recruitment and Organizational Development, states.  “They were able to share and discuss great ways of working and serving their various constituent groups.”

4th Annual Professional and Organizational Development Conference

nameplates14zoomWake Forest University was honored to host representatives from institutions of Higher Education from across North America for the 4th Annual Professional and Organizational Development Conference.  The event, which ran from February 16th to February 18th, was organized by the Professional Development Center.  Participants attended sessions, networked, and shared best practices related to staff and faculty development in Higher Education.

Festivities began on Sunday night with a welcome reception and dinner in the Autumn Room in Reynolda Hall.  Previous attendees welcomed new-comers and offered a glimpse into what they could expect over the next few days. The group then moved to Farrell Hall, home of the Wake Forest University School of Business, for introductions and “The PDC Story.”  This session offered a brief glimpse into how the Professional Development Center at Wake Forest grew from a one-person unit into the department it is today.  

Monday morning began with a welcome from Wake Forest University’s Chief Human Resources Officer, Carmen Canales, before moving to the first session led by Anne Mayer, Director of Employee and Organizational Development at Texas A&M University.  For the 2013 conference, Anne spoke on the Leadership Development Programs offered at Texas A&M.  This year her session was titled “Oh No. . . Not Another Boring New Employee Orientation!”  Texas A&M employs an innovative on-boarding process that incorporates an exciting New Employee Welcome (NEW).  The NEW introduces staff to campus life and Aggie culture.POD Conf 14 - Jackie G.

Dr. Jackie Greenlee, Director of Organizational Development at Guilford Technical Community College, offered clear data and a definitive process during her session entitled “Successful Succession Planning.”  Jackie’s findings, direct from her dissertation research, could assist many higher educations institutions in becoming more aware of developing talent from within and planning for the future.

After lunch, attendees were offered insight into Leadership Development in a session led by Tamara Sole, Director of Employee Development at the University of Virginia.  Many leadership functions were gathered and discussed and a leadership timeline was offered that ranged from the “Great Man” theory of leadership to shared/distributed leadership.

Online training and development is a fast-growing trend in Higher Education and can be difficult to do well.  Kathy Bryant, Senior Director of HR Communications and Talent Development at the University of North Carolina- Chapel Hill, led the group through her department’s experience in building and offering online training for their campus.  She spoke to the virtues of teamwork leading to success and the potential pitfalls that surround bad equipment.

POD Conf 14 - Group Shot

The afternoon concluded with a Roundtable Discussion.  Effectively, a “lightning round” of questions posed by attendees and answered by attendees.  Topics included how to work with groups with generational differences, membership and participation in professional organizations, train-the-trainer programs, learning management systems, relevant books and articles for this profession, and more. For dinner, groups went out to explore the eateries of Winston-Salem and continued the conversations that and sharing that began earlier in the day.

POD Conf 14 - Nick

After Tuesday morning’s breakfast, Nathan Strong, Director for Organizational and Professional Development, and Nick Elzy, Organizational and Professional Development Consultant, shared the partnering model that they use at the University of South Carolina during a session entitled, “Strategic Partnerships that meet Customer’s Genuine Needs.”  They described the various individuals on their campus who have become champions for the work that they do and how those champions have proved to be invaluable to the success of the department.

The conference closed with one final Roundtable Discussion and a wrap-up that led to discussion regarding further communication among attendees and information-gathering for next year’s conference.

The Professional Development Center Staff are extremely grateful for all of the conference attendees for sharing their knowledge and best practices.

Attendee Quotes:

“We gained a tremendous amount of insight from the presentations and discussions and the hospitality was extraordinary.  I think the bigger group really changed the dynamic and added a lot of richness to the exchange.  We cannot wait until next year!”

~Nathan Strong, University of South Carolina

“I enjoyed the networking, hearing about other programs and sharing some of our best practices here at GTCC relative to succession planning management.  I look forward to hearing about the 2015 conference.”

~Jackie Greenlee, Guilford Technical Community College

“I had a great time learning and making connections and am looking forward to next year.”

~Lisa Adams-Verge, Bucknell University

Institutions in Attendance: Bucknell University, Case Western Reserve University, Colorado College, Colorado State University, Elon University, Forsyth Techical Community College, Guilford Technical Community College, North Carolina State University, South Piedmont Community College, Texas A&M University, University of Arkansas, University of Guelph, University of North Carolina- Chapel Hill, University of North Dakota, University of Richmond, University of South Carolina, University of Virginia, Wake Technical Community College, Wilfred Laurier University, Wor-Wic Community College

Higher Education Partners in Attendance:  PeopleAdmin, RTI International

2013 CUPA-HR National Conference




Melissa Clodfelter, Associate Director of Leadership and Professional Development, had the honor and privilege of attending the Annual CUPA-HR National Conference held at the end of October at Ceasar’s Palace in Las Vegas, Nevada.  Melissa and Shayla Herndon-Edmunds, Manager of Diversity Education in the Office of Diversity & Inclusion at Wake Forest University, presented on the topic of Cultural Competency Coaching.  Over fifty people attended their 75 minute concurrent session and participated in a discussion on a topic that is very much on the minds of institutions of higher education presently:  how to develop cultural competency in students, faculty, and staff.  Shayla and Melissa shared their findings and next steps based on a small coaching pilot that took place from 2012-2013.


Melissa and Shayla were joined by Angela Culler and Gary Willis from the Wake Forest University Human Resources Team.  The group attended concurrent sessions and networked with colleagues from across the nation.  During one of the keynote addresses, Dave Ulrich, Professor from the University of Michigan, shared that the intersection of talent and culture creates success. He said,”Equally important to talent is culture.  Great people become extraordinary because they make a great team.”


Wake Forest University hosts Piedmont ASTD



Members of the Piedmont Chapter of the American Society for Training and Development were welcomed to Wake Forest University on October 10th for a “Road Show” hosted by the Professional Development Center.  Every two months a Piedmont-area business or organization is selected by the local ASTD chapter to host a “Road Show” in which they explain their training, professional development, and organizational development practices.  Previous hosts include Volvo, Convatec, and Polo Ralph Lauren.  The Professional Development Center was invited to host by Jennifer Rogers, President Elect for Piedmont ASTD and Training & Communications Specialist for Finance Systems at Wake Forest University.

WFU PDC Road Show 004

The evening began with a reception as ASTD members and potential members mingled over refreshments in Reynolda 301, the PDC’s main classroom space. After Jennifer reviewed the exciting upcoming Piedmont ASTD events, John Champlin, Manager of Recruitment and Organizational Development, offered a brief history and background of Wake Forest University.  He then went on to explain the CORE program that was launched by the PDC in 2011.  In doing so, he described the origin of the idea, the competencies, the certifications, and what lessons have been learned since the launch.  Attendees were most interested in the variety of classes that are offered and the facilitators that are used.

Lastly, the group walked over to the new home of the Wake Forest University School of Business, Farrell Hall.  After a short tour of the facility, the attendees settled into a classroom to learn about how the future leaders of training and development are being taught.  They were impressed with the technology offered within the Farrell Hall classrooms and the collaborative work space.

WFU PDC Road Show 008

By attending this event, participants were given the opportunity to learn about how different organizations across all industries train and develop their employees.  Likewise, by hosting, the Professional Development Center was able to gain insight into development methods that other individuals are using. Both Professional Development staff and the attendees left the event with ideas on how to better serve their organization.  Many thanks to Jennifer Rogers and the Piedmont Chapter of ASTD for inviting the PDC to host!

PDC In the Community


On October 9th, PDC Staff Member, John Champlin, participated in Forsyth Technical Community College’s Professional Development Day at their Oak Grove Center.  This biannual event offers faculty and staff at FTCC opportunities for developing skills that allow them to be more impactful in their jobs.  Over 40 topics were included in the October 9th event which had the theme:  “Leading Self:  Increase Personal Effectiveness and Performance.”

Instructors were selected from within the college and the community at large.  John was asked to present his class entitled “Get SMART: Setting Personal and Professional Goals.”  Over 35 attendees, including FTCC staff and faculty, learned about why goals are important, why goals fail, and how the SMART system can help frame achievable goals.  John says, “The participants were extremely engaged.  Some (participants) had examples of how SMART goal-setting had served them in the past.  The sharing of those experiences really helped others embrace the concepts.”  “Many thanks to Abbie Emms (FTCC’s Coordinator of Talent & Knowledge Development) for inviting me to participate and for organizing such a fantastic event.” John added.

PeopleAdmin Hosts PDC Staff Members

In Mid-August, Andrea Ellis, Director of Recruitment and Organizational Development, and John Champlin, Manager of Recruitment and Organizational Development, traveled to the headquarters of PeopleAdmin, a Talent Management solutions company specially focused on Higher Education.  The trip to Austin, Texas was organized by Tommy Siragusa, Director of Marketing for PeopleAdmin, to align with their extremely popular “Hear it From a Peer!” Webinar series.  This series invites thought leaders from different areas of Human Resources in Higher Education to share their best practices and insights over an hour-long webcast.

After reading about the Professional and Organizational Development Conference hosted by The Professional Development Center at Wake Forest, Mr. Siragusa asked if Andrea and John would be interested in participating in one of the webinars.  The topic would be on Organizational Development in Higher Education and would feature Wake Forest University, Texas A&M University, and Gonzaga University.  The Wake Forest representatives were asked to speak on the broad state of Organizational Development across all Higher Educational Institutions and, more specifically, programs and offerings at Wake Forest.  In total, over 150 colleagues logged in and participated in the webinar broadcast.

During their whirlwind 36 hour visit, John and Andrea met with different PeopleAdmin teams to offer insight into the “industry” and suggestions for product development.  The questions prepared by the PeopleAdmin staff made it clear that they were focused on creating innovative, functional solutions that focused on providing a quality end-user experience.

This trip and webinar provided an opportunity to showcase the work that is being done by, and through, the Professional Development Center at Wake Forest University.  The PDC staff is committed to being thought leaders and will constantly look for ways to engage colleagues in opportunities to share best practices.

PeopleAdmin visit

” I was thoroughly impressed by the enthusiasm, engagement, and the thought provoking questions from the team members to ensure PeopleAdmin products are meeting the needs of its clients.

The webcast exceeded our expectations by providing the opportunity for over 100 colleagues to come together to share best practices.  This is extremely valuable, especially for the organizational development facet of HR, due to it being relatively new in the higher education”
~Andrea Ellis, Director of Recruitment and Organizational Development

“Hear it From a Peer” Recorded Webinar can be found here:  http://www.peopleadmin.com/hear-it-from-a-peer-2013-episode-7-organizational-development-in-higher-education/

140 Characters of Development

The Professional Development Center is committed to providing development opportunities in a variety of ways and through a multitude of media.  We recognize the value of in-person development but also know that resources (especially time) don’t always allow for members of the Wake Forest community to participate in our offerings.  In that light, we’ve recently become more active on the social media site, Twitter.  Our name, @thepdc, is easy to remember whether you’re seeking information, responding to a question, asking for assistance, or connecting in any other way.

Our account will typically tweet about:

-Upcoming events and classes featured on the PDC website

-Leadership quotes and tips (often “retweeted” from leadership experts from around the world)

-Blogs & articles about management practices

-News and information for Higher Education

-Inspiring and innovative Ted Talks

-Health and well-being advice

-PDC Staff updates

It is the hope of the Professional Development Center that this account can serve as another opportunity for dialogue and development for our campus and our community.


Congratulations Aspiring Leaders Program participants

Congratulations to the Aspiring Leaders Program participants who completed their nine-month commitment to enhance their leadership skills.


The program was geared towards tenured faculty members and staff with a minimum of five to seven years of experience. The curriculum was created for the unique needs of its participants, as well as one-on-one coaching, and personal leadership discussions from cabinet members.

Participants included: Rebecca Alexander, Nathan Anderson, Robert Atchison, Justin Catanoso, Matthew Clifford, Bethany Fay, Adam Friedman, Kenny Herbst, Stephen Hirst, Alyssa Howards, Matt Imboden, Scott Klein, Alta Mauro, Kelly Meachum, Mary Scanlon, Ryan Scholl, Ryan Shirey, Michael Shuman, and Kimberly Wieters.

A call for applications for the next ALP will take place spring 2014.


3rd Annual Professional and Organizational Development Conference

IMG_2694On February 10, 11, and 12 Professional and Organizational Development colleagues from higher education gathered for the 3rd Annual Professional and Organizational Development Conference at Wake Forest University.  The event, hosted by Wake Forest’s Professional Development Center, offered an informal opportunity to bring together professionals in this field to share best practices and to gain insight from each other.

Sunday night’s kick-off featured a welcome reception and dinner in the Autumn Room followed by a presentation by the Professional Development Center Staff.  Andrea Ellis, Melissa Clodfelter, Tomma Guastaferro, and John Champlin presented “The PDC Story” which outlined the formation and growth of the Professional Development Center at Wake Forest.  Lessons learned and growth strategies were shared before the conclusion of the evening.

After breakfast on IMG_2642Monday morning, participants were welcomed by Wake Forest’s Chief Human Resources Officer Carmen Canales and the University Provost, Rogan Kersh.  Both individuals shared than thanks for those in attendance and their appreciation of the efforts given to develop faculty and staff.  Provost Kersh introduced the topic of Health and Well-Being as it relates to current students who are a part of Generation Y.  Conversation continued in a roundtable format as attendees discussed how they were incorporating health and wellness into their developmental offerings.

Shirley Mosely and Mitzi Vazquez-Long of Case Western Reserve University led the second session of the day by outlining their coaching philosophy at Case Western Reserve.  They explained how they use the Intentional Change Process in their L.E.A.D. Certificate Program for supervisors to reinforce the power of “Coaching with Compassion.”

One of the PDC’s key partners, Linda Smith, offered her insights into developing meaningful metrics for professional development.  Linda, a Wake Forest University alumnus and lead consultant at Splash Performance Inc., offered best practices for measurement during and after development events revolving around Kirkpatrick’s four levels of learning.

Following a lunch in the Magnolia Room, Texas A&M University’s Anne Mayer presented about the Leadership Institute at Texas A&M.  She explained their competency model and the questions that drive their programs:  “What?,”  “So What?,” and “Now What?”

A Case Study Roundtable concluded the afternoon as participants went off to explore Winston-Salem’s IMG_2661culinary offerings for dinner.

Tuesday morning, Mike Comer, a Consultant at The Hayes Group International, used a “Dear Abby” format to lead attendees in developing strategies for strategic planning.  Building mission statements and leading brain storming sessions were just two of the topics Mike covered as he offered his professional experience to the group.

With the remaining time, several other topics were discussed by the group including performance management, assessments, governance groups, and more.

The Professional Development Staff would like to extend its thanks to all of the representatives who attended the conference and hope that you will all remain in contact.


Attendee Quotes:

“I wanted a booster shot of energy from attending this conference and, I’m glad to report, I got that plus a whole lot more!  Thanks, all, for your generous sharing of ideas. A special thanks to the Wake Forest team for being such gracious hosts.”

~Anne Mayer, Texas A&M University

“…My head is still spinning with all the new ideas, different concepts and ways to take programs to the next level that were discussed during our time together. It was so great to meet everyone and hear about the things you’re all doing. Thanks also to our Wake Forest hosts…it was a fabulous event, and much appreciated.”

~Kathy Bryant, University of North Carolina – Chapel Hill

“I gained so much from interacting with all of you that my supervisor this morning told me that I couldn’t seem to stop talking (in a good way) about my experience at the conference.  My thanks to each of you for bringing such value to each of the sessions and to the discussion overall.”

~Valerie Wallen, University of Richmond

Institutions in attendance:  Case Western Reserve University, Colorado College, North Carolina Central University, North Carolina State University, South Piedmont Community College, Texas A&M University, University of Massachusetts – Lowell, University of North Carolina – Chapel Hill, University of Richmond, University of South Carolina, Virginia State University, Washington & Lee University.