The Triad Academic Library Association (TALA) held their inaugural Paraprofessional Conference on Tuesday, May 13, 2014. The theme was how academic libraries could stay relevant in times of change. Attendees were present from several triad-area institutes of higher education including the University of North Carolina – Greensboro, Elon University, Guilford Technical Community College, High Point University, Guilford College, Winston-Salem State University, North Carolina A&T State University, and more.
At the request of Wanda Brown, Associate Dean of the Z. Smith Reynolds Library at Wake Forest University, John Champlin lead a concurrent session entitled “Serving Different Types of Patrons.” During his interactive session that focused on customer service, attendees learned about the importance of treating each library patron as an individual and the critical nature of knowing your customer groups to best anticipate their needs. “The group in attendance was clearly passionate about treating their patrons well.” John, Manager of Recruitment and Organizational Development, states. “They were able to share and discuss great ways of working and serving their various constituent groups.”