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PDC Authors Article for CUPA-HR Publication

An article describing the Professional Development Center’s partnership with the Wake Forest Human Resources Team was featured in the Winter 2014-2015 edition of The Higher Education Workplace magazine. The periodical, published by the College and University Professional Association for Human Resources (CUPA-HR), highlights best practices being utilized by Higher Education institutions across the United States.

CUPA Article Cover

PDC Team Member, John Champlin, wrote “Growing Staff in the Forest” after being asked to submit an article detailing the Career Planning Series utilized at Wake Forest University. This series was also the topic of the PDC’s most recent presentation at the 2014 CUPA-HR National Conference in San Antonio, TX.  “I’m honored that we were able to spotlight the fantastic collaboration of the Recruitment and Organizational Development Team,” John said.  “We strive to provide a workplace that fosters growth and development opportunities.”

The Career Planning Series (which includes classes on Resumes, Cover Letters, Interviewing, Career Planning, and Navigating the Recruiting and Hiring Process for Managers) continues to be successful and will be offered again in April of 2015.

The full article is available here.  Many thanks to The Higher Education Workplace magazine and CUPA-HR for this opportunity.


PDC Presents at FTCC



On October 15th, faculty and staff members of Forsyth Technical Community College gathered for their biannual Professional Development Day.  The theme for the day was “Leading Others with Impact.”  For the second year in a row, PDC staff member, John Champlin, was asked to lead a session.  In front of an audience of about 55 faculty and staff gathered in an auditorium at the Oak Grove Center on the FTCC campus, John presented his workshop entitled “Winning with People.”  Based on John Maxwell’s book of the same name, this class offers tenets for building strong relationships with friends, family, coworkers, and even strangers.  Individuals in the audience engaged in discussion about the idea of giving with no strings attached and the critical importance of first starting with a healthy idea of one’s own value.  “I was very much impressed by the wonderful examples brought to light by the attendees.  They made the concepts come alive that helped other people grasp the information.” says John, Manager of Recruitment and Organizational Development.  “I’m very thankful for the invitation to come and speak with the faculty and staff at one of WFU’s neighboring institutions of higher education.”

2014 CUPA-HR National Conference

CUPA-SATXAndrea Ellis, Director of Recruitment and Organizational Development, and John Champlin, Manager of Recruitment and Organizational Development, attended the 2014 CUPA-HR National Conference in San Antonio, Texas in late September.  While there, they presented during a concurrent session on the topic of “An Unusual Cross-Utilization of HR Resources.”  The session outlined the “Career Planning” series that was launched in the fall of 2012 and the collaboration between the recruiting function and the professional development function within the Wake Forest Human Resources Office.  The series has been extremely successful and has grown to include five different career-oriented classes and a number of small-group coaching events.  Additionally, John and Andrea detailed the “Facilitator-Expert Model” of presenting.  The approximately 35 attendees were engaged in the discussion and remarked how applicable this model could be at their institutions.  This marks the third year in a row that a member of the Professional Development Center has presented at the National CUPA-HR Conference.

CUPA-JCACE2While at the conference John and Andrea were able to catch-up with colleagues from across the nation including several attendees of the Professional and Organizational Development Conference held annually at Wake Forest University.  In particular, congratulations to Anne Meyer and her team at Texas A&M University for receiving the HR Innovation Award presented by PeopleAdmin!  This same award was presented to Andrea Ellis at the 2012 CUPA-HR National Conference for her creation of the Professional Development Center at Wake Forest University.

PDC Q&A Featured on Inside WFU

The Professional Development Center was recently featured on Inside WFU, the home page for all important Wake Forest University happenings.  The Q&A was organized by Kim McGrath, Associate Director, News & Communications.  The questions provided by Kim were insightful and educational for the campus community.  Insight was provided into how the PDC selects classes, popular courses, and how individuals across campus can offer a class.

Professional Development opportunities are an important part of occupational well-being, one of the eight dimensions of wellness included in Wake Forest’s Thrive initiative.  Staff and faculty members who take advantage of development opportunities are more engaged and are able to bring the best of who they are to the workplace.

Q&A Link:  http://inside.wfu.edu/2014/07/the-pdc-empowers-wake-foresters-to-learn-grow-and-have-fun/

Congratulations to the 2013 – 2014 Leadership Development Program (LDP) Participants

Program participants included 18 faculty and staff from various departments across campus that serve in leadership roles.



The nine-month program kicked off last August with a two-day intensive session structured around a 360-degree assessment for each member. The developmental topics offered throughout the year included: Leading Authentically, Communicating Authentically, Powerful Conversations, Reinventing Diversity, Thriving in Times of Change, Leading with Your Strengths, and Leading Authentically: Putting it all Together. The program concluded with a capstone project presented to the Reynolda Cabinet on Creating a Global Wake Forest. The capstone encompassed:

  • Defining a Global Wake Forest
  • Framework for a Global WFU
  • Key Recommendations
  • Measuring the Impact
  • Guiding Principles
  • Program Design

*Opportunities to learn more about the capstone project will be offered in the fall.

LDP Participants:

Miriam Ashley-Ross Nate French Allison McWilliams
Tim Auman Anne Hardcastle Paige Meltzer
Alessandra Beasley Von Burg Robert Hellyer Matt Merrick
Andrea Bohn Beth Hoagland Lori Messer
Christy Buchanan Brad Jones José Villalba
Thomas Dowling Angela Mazaris Ron Von Berg


TALA Conference Presentation

TALATALA picThe Triad Academic Library Association (TALA) held their inaugural Paraprofessional Conference on Tuesday, May 13, 2014.  The theme was how academic libraries could stay relevant in times of change.  Attendees were present from several triad-area institutes of higher education including the University of North Carolina – Greensboro, Elon University, Guilford Technical Community College, High Point University, Guilford College, Winston-Salem State University, North Carolina A&T State University, and more.
At the request of Wanda Brown, Associate Dean of the Z. Smith Reynolds Library at Wake Forest University, John Champlin lead a concurrent session entitled “Serving Different Types of Patrons.”  During his interactive session that focused on customer service, attendees learned about the importance of treating each library patron as an individual and the critical nature of knowing your customer groups to best anticipate their needs.  “The group in attendance was clearly passionate about treating their patrons well.” John, Manager of Recruitment and Organizational Development, states.  “They were able to share and discuss great ways of working and serving their various constituent groups.”

4th Annual Professional and Organizational Development Conference

nameplates14zoomWake Forest University was honored to host representatives from institutions of Higher Education from across North America for the 4th Annual Professional and Organizational Development Conference.  The event, which ran from February 16th to February 18th, was organized by the Professional Development Center.  Participants attended sessions, networked, and shared best practices related to staff and faculty development in Higher Education.

Festivities began on Sunday night with a welcome reception and dinner in the Autumn Room in Reynolda Hall.  Previous attendees welcomed new-comers and offered a glimpse into what they could expect over the next few days. The group then moved to Farrell Hall, home of the Wake Forest University School of Business, for introductions and “The PDC Story.”  This session offered a brief glimpse into how the Professional Development Center at Wake Forest grew from a one-person unit into the department it is today.  

Monday morning began with a welcome from Wake Forest University’s Chief Human Resources Officer, Carmen Canales, before moving to the first session led by Anne Mayer, Director of Employee and Organizational Development at Texas A&M University.  For the 2013 conference, Anne spoke on the Leadership Development Programs offered at Texas A&M.  This year her session was titled “Oh No. . . Not Another Boring New Employee Orientation!”  Texas A&M employs an innovative on-boarding process that incorporates an exciting New Employee Welcome (NEW).  The NEW introduces staff to campus life and Aggie culture.POD Conf 14 - Jackie G.

Dr. Jackie Greenlee, Director of Organizational Development at Guilford Technical Community College, offered clear data and a definitive process during her session entitled “Successful Succession Planning.”  Jackie’s findings, direct from her dissertation research, could assist many higher educations institutions in becoming more aware of developing talent from within and planning for the future.

After lunch, attendees were offered insight into Leadership Development in a session led by Tamara Sole, Director of Employee Development at the University of Virginia.  Many leadership functions were gathered and discussed and a leadership timeline was offered that ranged from the “Great Man” theory of leadership to shared/distributed leadership.

Online training and development is a fast-growing trend in Higher Education and can be difficult to do well.  Kathy Bryant, Senior Director of HR Communications and Talent Development at the University of North Carolina- Chapel Hill, led the group through her department’s experience in building and offering online training for their campus.  She spoke to the virtues of teamwork leading to success and the potential pitfalls that surround bad equipment.

POD Conf 14 - Group Shot

The afternoon concluded with a Roundtable Discussion.  Effectively, a “lightning round” of questions posed by attendees and answered by attendees.  Topics included how to work with groups with generational differences, membership and participation in professional organizations, train-the-trainer programs, learning management systems, relevant books and articles for this profession, and more. For dinner, groups went out to explore the eateries of Winston-Salem and continued the conversations that and sharing that began earlier in the day.

POD Conf 14 - Nick

After Tuesday morning’s breakfast, Nathan Strong, Director for Organizational and Professional Development, and Nick Elzy, Organizational and Professional Development Consultant, shared the partnering model that they use at the University of South Carolina during a session entitled, “Strategic Partnerships that meet Customer’s Genuine Needs.”  They described the various individuals on their campus who have become champions for the work that they do and how those champions have proved to be invaluable to the success of the department.

The conference closed with one final Roundtable Discussion and a wrap-up that led to discussion regarding further communication among attendees and information-gathering for next year’s conference.

The Professional Development Center Staff are extremely grateful for all of the conference attendees for sharing their knowledge and best practices.

Attendee Quotes:

“We gained a tremendous amount of insight from the presentations and discussions and the hospitality was extraordinary.  I think the bigger group really changed the dynamic and added a lot of richness to the exchange.  We cannot wait until next year!”

~Nathan Strong, University of South Carolina

“I enjoyed the networking, hearing about other programs and sharing some of our best practices here at GTCC relative to succession planning management.  I look forward to hearing about the 2015 conference.”

~Jackie Greenlee, Guilford Technical Community College

“I had a great time learning and making connections and am looking forward to next year.”

~Lisa Adams-Verge, Bucknell University

Institutions in Attendance: Bucknell University, Case Western Reserve University, Colorado College, Colorado State University, Elon University, Forsyth Techical Community College, Guilford Technical Community College, North Carolina State University, South Piedmont Community College, Texas A&M University, University of Arkansas, University of Guelph, University of North Carolina- Chapel Hill, University of North Dakota, University of Richmond, University of South Carolina, University of Virginia, Wake Technical Community College, Wilfred Laurier University, Wor-Wic Community College

Higher Education Partners in Attendance:  PeopleAdmin, RTI International

2013 CUPA-HR National Conference




Melissa Clodfelter, Associate Director of Leadership and Professional Development, had the honor and privilege of attending the Annual CUPA-HR National Conference held at the end of October at Ceasar’s Palace in Las Vegas, Nevada.  Melissa and Shayla Herndon-Edmunds, Manager of Diversity Education in the Office of Diversity & Inclusion at Wake Forest University, presented on the topic of Cultural Competency Coaching.  Over fifty people attended their 75 minute concurrent session and participated in a discussion on a topic that is very much on the minds of institutions of higher education presently:  how to develop cultural competency in students, faculty, and staff.  Shayla and Melissa shared their findings and next steps based on a small coaching pilot that took place from 2012-2013.


Melissa and Shayla were joined by Angela Culler and Gary Willis from the Wake Forest University Human Resources Team.  The group attended concurrent sessions and networked with colleagues from across the nation.  During one of the keynote addresses, Dave Ulrich, Professor from the University of Michigan, shared that the intersection of talent and culture creates success. He said,”Equally important to talent is culture.  Great people become extraordinary because they make a great team.”


Wake Forest University hosts Piedmont ASTD



Members of the Piedmont Chapter of the American Society for Training and Development were welcomed to Wake Forest University on October 10th for a “Road Show” hosted by the Professional Development Center.  Every two months a Piedmont-area business or organization is selected by the local ASTD chapter to host a “Road Show” in which they explain their training, professional development, and organizational development practices.  Previous hosts include Volvo, Convatec, and Polo Ralph Lauren.  The Professional Development Center was invited to host by Jennifer Rogers, President Elect for Piedmont ASTD and Training & Communications Specialist for Finance Systems at Wake Forest University.

WFU PDC Road Show 004

The evening began with a reception as ASTD members and potential members mingled over refreshments in Reynolda 301, the PDC’s main classroom space. After Jennifer reviewed the exciting upcoming Piedmont ASTD events, John Champlin, Manager of Recruitment and Organizational Development, offered a brief history and background of Wake Forest University.  He then went on to explain the CORE program that was launched by the PDC in 2011.  In doing so, he described the origin of the idea, the competencies, the certifications, and what lessons have been learned since the launch.  Attendees were most interested in the variety of classes that are offered and the facilitators that are used.

Lastly, the group walked over to the new home of the Wake Forest University School of Business, Farrell Hall.  After a short tour of the facility, the attendees settled into a classroom to learn about how the future leaders of training and development are being taught.  They were impressed with the technology offered within the Farrell Hall classrooms and the collaborative work space.

WFU PDC Road Show 008

By attending this event, participants were given the opportunity to learn about how different organizations across all industries train and develop their employees.  Likewise, by hosting, the Professional Development Center was able to gain insight into development methods that other individuals are using. Both Professional Development staff and the attendees left the event with ideas on how to better serve their organization.  Many thanks to Jennifer Rogers and the Piedmont Chapter of ASTD for inviting the PDC to host!

PDC In the Community


On October 9th, PDC Staff Member, John Champlin, participated in Forsyth Technical Community College’s Professional Development Day at their Oak Grove Center.  This biannual event offers faculty and staff at FTCC opportunities for developing skills that allow them to be more impactful in their jobs.  Over 40 topics were included in the October 9th event which had the theme:  “Leading Self:  Increase Personal Effectiveness and Performance.”

Instructors were selected from within the college and the community at large.  John was asked to present his class entitled “Get SMART: Setting Personal and Professional Goals.”  Over 35 attendees, including FTCC staff and faculty, learned about why goals are important, why goals fail, and how the SMART system can help frame achievable goals.  John says, “The participants were extremely engaged.  Some (participants) had examples of how SMART goal-setting had served them in the past.  The sharing of those experiences really helped others embrace the concepts.”  “Many thanks to Abbie Emms (FTCC’s Coordinator of Talent & Knowledge Development) for inviting me to participate and for organizing such a fantastic event.” John added.